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Help & FAQs

Ordering
- Account access problems
- Placing an order
- Canceling my order
- Sales tax
- Security

Returns
- 30-Day Money-Back Guarantee
- Credit
- Return Instructions
   
 

Shipping
- Shipping options
- Shipping outside the United States
- Shipping to a P.O. box
- Track packages
- Order Status
- Shipping Charges

Miscellaneous
- About Levitz
- Contact information

Contact Us
- Via email

 

 

Ordering

 

Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new Levitz. If you continue to have problems accessing your account please  Contact Us and explain the problem in detail.
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Placing an order
Ordering online with Levitz is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.
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Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Please be aware that some items may have already shipped from a manufacturer and be in route to the distributor for final shipment to you. In such a case, cancellation fees apply.

Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs.
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Sales tax
Levitz is required by law to charge appropriate sales tax for orders with ship to addresses within the state of CA.
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Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
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Returns

FURNITURE Returns ONLY
Return policy and restocking fee:  Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 15% re-stocking fee is also deducted from your refund. Please be careful when ordering your furniture. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.

Returns with Restocking Fees
If you return an item with a restocking fee, it will be deducted from the refund.

Step 1 - Acquire authorization and instructions
To begin the returns process by requesting an RMA, please visit order status to open a ticket requesting your return.  https://www.levitz.com/order-status

Step 2 - Shipping product back
Ship the item to the address on the RMA. Below are the keys to a successful return:
Good Packaging: Re-pack products for return in the original box with original packaging material. Use the return label provided or your own label and write the RMA# exactly as instructed Levitz. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.

Ship & Insure: Next, ship the product to the address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.

Tracking Number: We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process.

You will have 15 days in which to return the product from the date that you complete your RMA request.  After 15 days, the Return Authorization will expire and no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, Levitz will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Levitz concerning what to do with the damaged product. If Levitz has not received notification or response from the customer within 30 days, the item will be donated or destroyed and no refund will be given.

Step 3 - Refunds
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin.

Customers will be refunded via the same method in which the item was purchased.
Items returned without the proper RMA# or sent to an address other than specified on the RMA are subject to an automatic 50% restocking fee or complete forfeiture of your refund.  Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Damaged & Defective Goods Policy
At Levitz, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you.  For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.  If we do not hear from you about any defect within one business day of delivery, it will be concluded the product was not damaged or defective.

Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package. If damages are reported within 7 days for UPS or Fed-Ex deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Levitz of defective or damaged merchandise within 1 business day of receipt.

Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a bath tub, large sink or furniture) from White Glove and common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Levitz of refusal so we can anticipate the return and send out a new item.

Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.

Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Levitz will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

30-Day Money-Back Guarantee on all NON FURNITURE items.

We want you to be fully satisfied with every item that you purchase online from Levitz. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling or other charges.

Products may be returned within 30 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Each package requires a Return Merchandise Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by Levitz without a Return Authorization Number will not be accepted.
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Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
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Return Instructions
The packing slip in your package will contain detailed instructions for returning an item.

Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Visit our Returns Tool to request a Return Merchandise Authorization # (RMA).
  • Click on the order that contains the item you need to return.
  • Click the “Return Items” button next to the item you need to return. Only items that are eligible for return will have an active link to click.
  • Select your Return Reason.
  • We cannot accept C.O.D. deliveries.
  • Insure package for proper protection.

For your protection, we recommend that you use UPS Ground for your return.

You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

* Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.
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Shipping

 

Shipping options 
We currently offer two shipping options within the United States. You may choose Standard Ground or Expedited Service. If you choose Standard Ground,  most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days. Need it faster? Expedited will deliver your order within 3 business days after we have filled your order. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com.
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Shipping outside the United States
Levitz will ship your order to any location within the contiguous United States. For complete shipping information, visit our Shipping Rate Chart.
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Shipping to a P.O. Box
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.ups.com.
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Track packages
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.

If your order appears late, remember:

  • Credit card approval must be received prior to processing.
  • Expedited orders placed after 12 noon EST are processed the following business day.
  • Expedited delivery only occurs on business days (Mondays through Fridays, excluding holidays).
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Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status.  Click here to check your Order Status.

Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.
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Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
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Miscellaneous

 

About Levitz
Levitz
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Contact information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us at Levitz Guest Service. We would love to hear from you!
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